Volumul cuprinde 15 "dosare" in care sunt prezentate principalele activitati legate de vanzarea unui produs sau a unui serviciu:o pagina de expresii orale si scrise, o pagina de conversatii telefonice, doua pagini de note, o pagina de vocabular si o pagina de exercitii. Introducere/Introduction 6 Lectia l - Oferte de bunuri sau servicii / Unsolicited Offers (Products or Services) 8 Lectia II - Raspuns la o oferta de produs / Reply to Product Offer 18 Lectia III - Costuri/devize / Price Quotations / Estimations 28 Lectia IV - Conditii de plata/Terms of Payment 38 Lectia V - Vanzare/The Sale 48 Lectia VI - Comanda / Ordering 58 Lectia VII - Livrare / Delivery 68 Lectia VIII - Facturare / Invoicing 78 Lectia IX - Transport/Transport 88 Lectia X - Asigurare / Insurance 98 Lectia XI - Targuri si expozitii / Fairs and Exhibitions 108 Lectia XII - Reclamatii / Complaints 120 Lectia XIII - Aprofundare / Follow-up 130 Lectia XIV - Prezentarea corespondentei comerciale / Layout of Business Letters 140 Lectia XV - Unitati de greutate si masura / Weights and Measures 147 Vocabular / Glossary 154.